Outsourced sales inbox · UK B2B
Every sales email answered. Properly, and on time.
I handle your inbound sales emails (quotes, order queries, delivery questions and follow-ups) using your products, your prices and your tone. Every reply is checked by a person before it goes out.
From £1,000 a month · Starts within a week · No recruitment, no employment contract
Hi Sam,
Thanks for getting in touch. 40 × 600mm brackets come to £1,240 ex VAT, and we can deliver to Leeds within three working days, comfortably before the 14th.
Shall I put the order through for you?
Starts within a week
No job ads, interviews or training period. Connect your inbox and go.
Sounds like you
Replies follow your own past emails, so customers don't notice a change.
A person checks every reply
Nothing goes out unread. Anything outside the agreed limits comes back to you.
How it works
Setup takes one call and an afternoon of sharing what you already have: price lists, FAQs, delivery terms and a few good emails you've sent.
Connect your inbox
Secure sign-in with Google. You can remove access at any time with one click.
Share your knowledge
Products, prices, FAQs, policies and delivery rules, loaded once and kept up to date together.
Every email sorted
Each message is categorised, order numbers are picked out, and a reply is drafted from your information.
Checked, then sent
I review every reply before it goes. Discounts, complaints and big deals are passed to you.
I use my own software to sort your emails and draft replies, then I read and approve every one before it's sent.
What gets handled
- Quote and pricing requests
- Order status and tracking questions
- Delivery and lead-time queries
- Product and stock questions
- Following up quotes that went quiet
- Flagging hot leads and complaints to you
Compared with hiring
| Topic | Hiring a sales admin | Giles Sales Desk |
|---|---|---|
| Time to start | Weeks of advertising and interviews | Within a week |
| Cost | Salary, plus National Insurance, pension, holiday and recruitment | One monthly fee, from £1,000 |
| Holiday and sickness | You arrange cover | Covered |
| Training | Learns your products over months | Works from your price lists and FAQs from day one |
| Ending it | Employment law and notice periods | 30 days' notice |
Simple monthly pricing
Priced by how many sales conversations your inbox handles each day, agreed up front, so you always know the bill.
Your sales inbox handled every working day
Fast replies during working hours
Setup of your product knowledge included
Weekly summary of enquiries and outcomes
Price set by your daily volume, agreed up front
30 days' notice, no long contract
Your customers' data, handled properly
A written agreement
Every client gets a UK GDPR data processing agreement as part of the contract.
Only your sales inbox
Access covers the mailboxes you connect, nothing else, and you can revoke it at any time.
No passwords shared
You connect through Google's own secure sign-in, so I never see or store your password. Details in the privacy policy.
Hi, I'm Fin.
I've spent six years in sales, and I genuinely love it. Most recently I ran a company's sales department and took it from £700k to over £1m in my first year.
What I enjoy most is getting a customer from their first enquiry to receiving the product they wanted. I've worked in sales for several companies, and each one taught me something I now bring to yours. You get one named person who knows your products, not a call centre.